A team member returns to their department after attending a training course. They’re motivated and armed with an action plan packed with ideas and suggestions. But what happens next? 🤔
In a recent workshop, we explored exactly this! Leaders reflected on the Application stage of the Learning Cycle, thinking about how to help their teams implement new skills and drive real change and innovation. What does this look like in your business? How do you ensure that new knowledge turns into action? Feel free to share your ideas or reach out to learn how all of our training sessions support this crucial part of the Learning Cycle! Lets Learn & Grow together. Speak soon, Jo
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This week we’ve been working with new starters in the hospitality industry, focusing on how to convert sales enquiries into confirmed events. The 'golden thread' throughout all of our sessions has been clear and relevant communication. By asking the right questions and actively listening, salespeople can understand client needs more deeply and offer tailored solutions that resonate and build rapport.
Research shows that these type of positive conversations trigger dopamine in the brain, enhancing trust and connection. When a client feels confident in the relationship, they’re more likely to convert from enquiry to booking. We believe in equipping sales teams with the knowledge, skills, and confidence to succeed. By fostering positive client relationships and delivering personalised service, even those new to the industry can see immediate results. 🤔 What do you think? How important are communication skills in driving enquiry conversion for your business? Lets Learn & Grow together, Speak soon, Jo |
AuthorJo Kenny is the founder of Curve Sales Solutions Archives
October 2024
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