"Unreasonable Hospitality," a concept from Will Guidara, is all about creating genuine connections with clients by going above and beyond what they expect. It’s not just about good service; it’s about crafting experiences that stick with people long after their visit. The Curve team have been reviewing this book in preparation for a new training programme 'Excellence in Sales Delivery'.
Key Takeaways:
Guidara says that by embracing unreasonable hospitality we can all significantly boost client satisfaction and loyalty. In a crowded market, creating unforgettable experiences is what sets our businesses apart. By adopting this approach, we can redefine how we connect with our clients and continue to promote a culture of excellence. Have you read Unreasonable Hospitality? What were your key takeaways? Let's Learn & Grow together. Speak soon. Jo
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AuthorJo Kenny is the founder of Curve Sales Solutions Archives
October 2024
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