A team member returns to their department after attending a training course. They’re motivated and armed with an action plan packed with ideas and suggestions. But what happens next? 🤔
In a recent workshop, we explored exactly this! Leaders reflected on the Application stage of the Learning Cycle, thinking about how to help their teams implement new skills and drive real change and innovation. What does this look like in your business? How do you ensure that new knowledge turns into action? Feel free to share your ideas or reach out to learn how all of our training sessions support this crucial part of the Learning Cycle! Lets Learn & Grow together. Speak soon, Jo
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This week we’ve been working with new starters in the hospitality industry, focusing on how to convert sales enquiries into confirmed events. The 'golden thread' throughout all of our sessions has been clear and relevant communication. By asking the right questions and actively listening, salespeople can understand client needs more deeply and offer tailored solutions that resonate and build rapport.
Research shows that these type of positive conversations trigger dopamine in the brain, enhancing trust and connection. When a client feels confident in the relationship, they’re more likely to convert from enquiry to booking. We believe in equipping sales teams with the knowledge, skills, and confidence to succeed. By fostering positive client relationships and delivering personalised service, even those new to the industry can see immediate results. 🤔 What do you think? How important are communication skills in driving enquiry conversion for your business? Lets Learn & Grow together, Speak soon, Jo Take a look at some of the training that we will be delivering this Autumn - we are so excited to be doing this!
Where do you need a little help and support? We would love to help you Learn & Grow. Speak soon, Jo Just returned from a rejuvenating two-week camping trip in Anglesey with my family—it was the perfect break after a hectic first half of the year. Now, with fresh perspectives and renewed energy, I’m thrilled to share what Curve has in store for Autumn 2024.
We’re launching an exciting new training programme: Empowering Supervisors and Team Leaders. This one-day session covers everything from the fundamentals of supervision to effective communication, delegation, time management, and issue resolution. But that’s not all. We’re also relaunching our Structured and Confident Telephone Skills programme, designed to support those who need an extra boost of confidence to have powerful client conversations over the phone. And our collaboration with the Meeting Industry Association continues! Don’t miss our special session in November, Equip Your Team for Success in 2025. You can book your spot by clicking on the button below. If your team needs support, we’re here to help them #learnandgrow. Speak soon, Jo We all know that securing buy-in from our sales teams is crucial for hitting targets. We start with transparent communication about goals and expectations, then involve the team in setting their own targets to increase ownership. We go on to monitor achievements, reward success, and offer feedback to keep motivation high and maintain a positive sales culture. The question is - why does this work with some sales teams and not others?
This approach succeeds with teams whose values, culture, and dynamics support trust, openness, and growth. In these environments, such strategies naturally enhance engagement. However, in teams lacking these foundational elements, the same strategies may not be effective. If your team isn't demonstrating buy-in, try these three quick fixes:
Lead by example, demonstrate your commitment, and remind the team of company values and the work ethic you expect. If these efforts still don't make an impact, it may be time to engage HR to address deeper issues in team dynamics or organisational culture. Sales Office Health Checks can also help to ensure that sales processes, procedures, skillsets and strategy are right for the business and the clients you work with. If this support might benefit your business, we would be happy to help. Drop us a line to ask for further information. Speak soon, Jo This week, I reconnected with someone I trained over 10 years ago. I asked her what she remembered from our session. She explained how the core principles of the Proactive Selling workshop she attended still guide her today. As a trainer, It's immensely rewarding to hear first hand about the lasting impact of your training and how this helps to steer your learners toward successful career paths. I personally remember the impact that a Strategic Selling course had on me 20 + years ago! 😜
Reflecting on our own journeys, we've all encountered those pivotal moments that stick with us, shaping our paths. At Curve, we're dedicated to creating transformative learning experiences. You can explore our commitment to sticky learning on this site and discover how it can shape careers and transform businesses. Let's Learn & Grow together. Speak soon, Jo Learn, Grow and Trust are the cornerstones of the way we work here at Curve.
We believe in the power of lifelong learning. In an ever-evolving landscape, curiosity and adaptability are our greatest assets. We embrace challenges as opportunities to expand our knowledge, refine our skills, and stay ahead of the curve. Whether it's through formal training programs, peer-to-peer knowledge sharing, or hands-on experiences, we are committed to continuous growth and development for our clients and ourselves. By fostering an environment that encourages innovation, risk-taking, and resilience, we empower individuals to reach their full potential. Together, we celebrate milestones, overcome obstacles, and chart new horizons, because when people grow, their company thrives. Trust is the bedrock of strong relationships. We believe in earning trust through integrity, reliability, and accountability. By delivering on our promises, upholding ethical standards, and honouring commitments, we foster trust with our clients, partners, and peers. Trust enables us to collaborate effectively, navigate challenges confidently, and achieve shared success with transparency and mutual respect. Learn, Grow and Trust are our values, but these are so much more than words on paper. They are the guiding principles that shape our actions, inform our decisions, and define who we are. We're not just selling solutions; we're building a future fuelled by integrity, empathy, and innovation. Join us on this journey as we redefine what it means to succeed in sales, one value-driven interaction at a time. We look forward to hearing from you. I was fortunate to attend the Visit Worcestershire Tourism Awards at Ombersley Court last week to celebrate the visitor economy in Worcestershire. There were over 120 entries for the 13 categories along with a winner of winners who this year was the well deserved Astley Vineyard. This years chosen charity was St Richard's Hospice ahead of their Waddles of Worcestershire taking to the streets of Worcester this summer. If you would like to find out more about this popular event click on the link below. This half-term, I taught my two sons to make lasagne from scratch. Their chalk and cheese learning styles fascinated me. Whilst one craved the structure of a recipe and guidance of YouTube, the other was absolutely determined to wing it.
These differences can match the diversity of learners I encounter in my training role where understanding learning styles is important. I draw on theories like VARK to help me tailor inclusive sessions that foster engagement and ensure a lasting impact. Curious about your own learning style? Take the free questionnaire below. Let's learn and grow together. Speak soon, Jo Your team member returns to the department after attending a training course. They are motivated and filled with new ideas. But what happens next? 🤔
In our recent 'Motivational Team Training' workshop we explored just this. Leaders were asked to reflect on the Application stage of the Learning Cycle. They considered ways to help their teams implement their new found skills and knowledge and drive real change and innovation within the department. What do you do to support your team members? Join us in our next Learn & Grow session as we delve into practical strategies to ensure seamless integration and maximise the ROI on your training investment. We will also take a look at the styles of training that work best for your team, skills analysis and much much more. We hope to see you there. Jo. |
AuthorJo Kenny is the founder of Curve Sales Solutions Archives
September 2024
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