 In the busy world of events, having an engaged team can make all the difference when it comes to delivering amazing experiences for clients. But keeping everyone motivated isn’t always easy with packed schedules and tight deadlines.
Here are some simple ways to keep your team feeling valued and inspired:
Happy teams create happy clients. What’s worked for you to keep your team engaged? Let’s share ideas and learn and grow together! Speak soon, Jo
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 Join me as I run another session for the Meetings Industry Association. Designed to help with your people planning for 2025, we will talk about Skills Analysis, Training Formats and Training Plans as well as sharing practical hints and tips to ultimately get the Right People with the Right Skills in the Right Place at the Right Time, delivering the Right Results.
Let's Learn and Grow Together. Speak soon, Jo  BBC News. With the clocks having recently gone back in the UK and evenings growing increasingly darker, it’s easy to start to feel the impact of Seasonal Affective Disorder (SAD). Here are our top tips to keep our spirits high during the winter months.
Get Outside: Make the most of natural daylight, especially in the morning. A short walk can work wonders for your mood! Stay Active: Exercise is a powerful mood booster. Find an activity you enjoy to keep moving through the season. Buddy up with colleagues or family members to maintain momentum. Prioritise Social Connections: Stay connected with friends and family. Virtual catch-ups or coffee breaks can help combat isolation. Eat Nutrient-Rich Foods: Focus on a balanced diet, incorporating omega-3s and vitamin D to support your mental health. Establish a Sleep Routine: Consistent sleep schedules can improve energy and mood. Aim to wake up and go to bed at the same time daily. Practice Mindfulness: Just a few minutes of mindfulness or meditation can reduce stress and enhance resilience. Set Positive Goals: Small, achievable goals can give you something to look forward to and keep you motivated. Embrace Cozy Indoor Activities: Take advantage of indoor time with activities you love, whether it’s reading, watching movies, or trying new hobbies. Consider Professional Support: If you’re feeling overwhelmed, don’t hesitate to reach out for professional help. Staying proactive about our mental health during winter can make a significant difference. What strategies do you use to beat the winter blues? Let's Learn and Grow together. Speak soon, Jo Take a look at how we can help you with our Hands-On Support Solutions. One client has experienced a 15% upturn in the corporate sector by allowing us to take control of their RFP's and rate negotiations. By actively selling in today’s marketplace, we experience the same challenges as our clients, keeping our knowledge fresh and relevant. So, not only will our bespoke sales training equip your sales team with the skills and behaviours to make great business decisions; we will also keep them informed on latest market trends, meaning they’re always ahead of the curve. Lets Learn & Grow together. Speak soon, Jo   "Unreasonable Hospitality," a concept from Will Guidara, is all about creating genuine connections with clients by going above and beyond what they expect. It’s not just about good service; it’s about crafting experiences that stick with people long after their visit. The Curve team have been reviewing this book in preparation for a new training programme 'Excellence in Sales Delivery'.
Key Takeaways:
Guidara says that by embracing unreasonable hospitality we can all significantly boost client satisfaction and loyalty. In a crowded market, creating unforgettable experiences is what sets our businesses apart. By adopting this approach, we can redefine how we connect with our clients and continue to promote a culture of excellence. Have you read Unreasonable Hospitality? What were your key takeaways? Let's Learn & Grow together. Speak soon. Jo  When it comes to driving sales in a hotel, the reception team is often an unsung hero. From the very first interaction, they set the tone for a guest’s experience—and that initial impression can make or break the potential for repeat business or upsell opportunities.
Think about it: a warm welcome, efficient check-in, and a genuine interest in a guest's needs create trust. Reception teams have the unique opportunity to engage guests when they are most open to suggestions. Whether it’s recommending room upgrades, offering spa services, or sharing dining options, these frontline staff can significantly impact revenue. Training your reception team to understand guest preferences, ask the right questions, and personalise recommendations is key to increasing spend per guest. It’s not just about great service - it’s about driving sales through strategic, genuine interactions. Let’s not underestimate the power of a great reception team. They are the first and last point of contact and can turn a satisfied guest into a loyal, returning customer! We are here to support you and help your reception team Learn and Grow. Speak soon, Jo  Here at Curve, all of our sales training goes beyond theory. We help learners to create clear and SMART action plans, empowering them to confidently apply new skills right away.
This makes sure that your team knows exactly how to implement their learning, leading to immediate impact and a faster return on investment. With our focus on practical application, your sales team will grow in both capability and confidence, driving measurable results for your business. Make sure to plan follow up meetings with your team members post training, to discuss their plans and provide direction when required. Lets Learn and Grow together. Speak soon, Jo  Have you dipped your toe into AI yet or maybe you have dived straight in? 🤔 This AI-generated image is me dipping my toe in 😁 I obviously have a long way to go!
All around us, AI is changing the way we work—whether it’s understanding client preferences, automating tasks, streamlining strategies, or simply generating new sales ideas. Many of us have started exploring tools like ChatGPT, CoPilot, and Gemini. Even platforms like Canva, LinkedIn, and Hubspot now integrate AI to help us design marketing materials, manage projects, and improve communication. But, have you thought about the potential risks? Sharing information now might lead to unintended consequences later. For example, what seems like harmless data today could combine with future uploads, exposing confidential business details you never intended to reveal. Before your team dives straight in, make sure that you understand how your sales data is being used, stored, and protected. Here are our top three tips for staying secure: 🟢 Read the Terms and Conditions: Always review the T&Cs before your team uses any AI tool. It's crucial to understand how your data will be managed and what rights you retain over it. 🟢 Be Cautious with Uploads: Make sure your team is careful with what they upload. Establish clear guidelines about which types of data are safe to share and which should remain confidential. An AI Tools Usage Policy can help you map out responsible and ethical AI use in your workplace. 🟢 Keep Communication Open: Regularly update your sales team on the latest data security threats and safe practices. Creating a culture of awareness ensures everyone understands their role in protecting sensitive information. Have you implemented AI tools yet? How are you safeguarding your data? I’d love to hear your thoughts below 👇 Lets Learn & Grow together. Speak soon, Jo,  As managers, one of our most important responsibilities is helping our team to grow and thrive. A well-crafted personal training plan is key to this.
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AuthorJo Kenny is the founder of Curve Sales Solutions Archives
November 2024
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Bespoke Sales Training and Sales Support Solutions that meet the unique requirements of the hospitality and service sector. |